This Refund Policy (“Policy”) sets forth the terms and conditions under which refunds may be considered for the educational services offered by TopperEd Tech (“Toppered,” “Company,” “we,” “us,” or “our”). This Policy applies to all Users, including students, parents, legal guardians, or any individual or entity (“you” or “User”) who has purchased or subscribed to any educational program, academic plan, or tutoring package offered by the Company. By subscribing to, purchasing, or using our Services, you agree to be bound by the terms of this Policy. If you do not agree with the provisions set forth herein, you must not enroll in or continue to use our Services.

1. General Policy on Refunds

Toppered provides its services through structured subscription plans and academic programs which may include weekly, monthly, quarterly, or custom packages depending on the academic needs and availability of the User. Each subscription or program is governed by specific terms outlined at the time of purchase or enrollment. Unless otherwise expressly stated in writing within the applicable subscription or program plan, all purchases made for Services provided by Toppered are final, non-cancellable, and non-refundable.

Refunds will not be issued for dissatisfaction with the teaching style, missed sessions due to the User’s failure to attend, or perceived lack of progress unless explicitly covered under the terms of a specific subscription plan. By enrolling in any plan or package, the User acknowledges that the payment made is in consideration for the opportunity to participate in scheduled Services and not contingent upon academic outcomes or performance improvements.

2. Sole Discretion of the Company

The issuance of any refund, partial refund, or service credit shall be at the sole, exclusive, and unqualified discretion of Toppered. The Company reserves the unfettered right to evaluate refund requests on a case-by-case basis, taking into account the circumstances presented, the User’s adherence to session schedules and responsibilities, and the terms of the selected subscription plan. Users acknowledge and agree that no refund shall be deemed due or payable merely because a request has been submitted.

Toppered reserves all rights to approve, deny, modify, or conditionally issue any refund without the need to justify its decision. The Company is under no obligation to offer uniform or standardized refund practices across Users or situations and may apply varying outcomes in its sole judgment.

3. Conditions Under Which Refunds May Be Considered

Refunds shall only be considered in cases where:

• The subscription plan explicitly includes a refund clause or refund window;
• There has been a technical or administrative error on the part of Toppered resulting in duplicate or incorrect billing;
• Sessions or services were not delivered due to a failure solely attributable to the Company and not due to the User’s non-compliance or scheduling conflicts;
• The User cancels the subscription strictly within the allowable refund period (if any) stated in the subscription plan.

In the event a refund is granted, it will be processed within a reasonable period of time, and the User may be asked to provide supporting documents or declarations to substantiate the claim.

4. Non-Refundable Circumstances

Refunds shall not be issued under the following circumstances, including but not limited to:

• Dissatisfaction with the assigned tutor’s methodology or teaching approach;
• Change of mind or change in academic preferences after enrollment;
• Student’s lack of interest, absenteeism, or failure to complete assigned tasks;
• Delay or suspension of services due to unforeseen events such as natural disasters, pandemics, or personal emergencies on the part of the User;
• Any claim for increase in academic marks where performance is affected by factors such as medical conditions, behavioral issues, or irregular attendance;
• Termination of service due to misconduct or violation of Company policies by the User or student;
• The expiration of any subscription term without renewal or continued engagement.

5. Credit Instead of Refund

In certain limited cases, where the Company determines that a refund is not appropriate but a gesture of goodwill is warranted, Toppered may issue a service credit instead of a monetary refund. This credit may be applied toward future sessions or plans at the sole discretion of the Company and shall not be redeemable for cash. The availability, duration, and conditions of usage for such credits shall be determined by the Company and communicated to the User in writing.

6. Subscription Cancellation and Early Termination

A User may elect to cancel a subscription or service plan at any time by providing formal notice in writing to the Company; however, such cancellation shall not entitle the User to a refund unless a refund clause was clearly outlined in the subscription or enrollment agreement. Early termination by the User, regardless of reason, does not obligate the Company to return any fees paid in advance for the full term of the plan.

If the Company elects to terminate the service for reasons other than a breach of policy by the User, a prorated refund or credit may be offered at the Company’s discretion.

7. Modification of the Refund Policy

Toppered reserves the right to modify, amend, revise, or withdraw this Refund Policy at any time, without notice or liability. All changes shall become effective immediately upon publication of the updated Policy on the Company’s official website or through direct communication to Users. Continued use of Services after such modifications constitutes the User’s acknowledgment and agreement to the updated Policy.

The Company may, at any time and for any reason, amend the terms governing refunds as applied to future enrollments, and such changes shall not entitle any User to retroactive application or recalculation of previously rendered decisions.

8. Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of [Insert Applicable Jurisdiction]. Any dispute arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction], and the parties irrevocably consent to the same.